2021 Press Releases

September 06, 2021

Rimini Street Extends its Services to Leading Open Source Databases

Rimini Street, Inc., a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, announced it has extended its award-winning, mission-critical, 24x7x365 support, application management, security and migration services beyond proprietary databases to leading open source database platforms, including MySQL, MariaDB, PostgreSQL and MongoDB. 

Rimini Street has nearly 400 full-time database-skilled engineers and has already provided database services to more than 1,400 clients around the world who have relied on Rimini Street for mission-critical support with a guaranteed 10-minute engineer response time for P1 critical cases, 24x7x365, anywhere in the world for their database platforms – including support of proprietary and open source database platforms in data centre and cloud environments. Clients served range from some of the largest and most complex Fortune 500 and Global 100 database infrastructures with thousands of instances across many countries to mid-size businesses with single database instances. Industries served range from manufacturing, distribution, energy, retail, hospitality, transportation, financial services, healthcare, public sector, military, defence sector, technology, media and telecom. 
 
A Single Support Provider for a Diverse and Growing Enterprise Database Landscape 
Rimini Street's unified, vendor-independent database service simplifies operational management of increasingly diverse, complex, and growing database environments across the enterprise, improving system performance, outcomes, and user satisfaction while also allowing clients to gain financial and resource efficiencies that free up IT resources – time, money, and personnel – to focus on more strategic initiatives.

All clients are assigned at least one Primary Support Engineer, who is supported by a team of skilled database experts with an average of 20 years of experience. Hundreds of Rimini Street support engineers' expertise is canvassed using proprietary, patent-pending artificial intelligence tools to pinpoint resources for solving customer issues in seconds. With closed cases, the Company's client satisfaction score averages 4.9 out of 5.0 (5.0 being "excellent").
 
Open-Source Databases Surpass Proprietary Databases in Popularity 
According to a 2021 ranking by DB-Engines, open-source databases have now surpassed proprietary databases in popularity. Many factors lead to the increase in popularity, including license and support cost savings, avoiding license compliance issues, and flexibility of deployment.  
 
Rimini Street Fills Need for Enterprise-Class Open-Source Database Services 
While the open-source database market is growing in popularity, it is also posing new challenges for CIOs and their IT teams, particularly with the traditional open-source support model, which includes reliance on self-support, trial-and-error operational models, and community support, none of which provide adequate support for mission-critical operational requirements.

Self-support often means learn as you go, as database administrator skills are not readily transferable between different platforms. Open-source community support lacks the rapid and reliable, 24/7/365 response IT departments’ need to resolve critical issues, as well as the depth of experience with enterprise applications for performance tuning, security, virtualisation, system diagnostics and high availability requirements. Rimini Street’s services for open-source databases addresses these challenges by delivering the level of support missing with self-support, community support and support from a vendor who may not have Rimini Street’s extensive and comprehensive enterprise-class engineering staff and global, 24x7x365 mission-critical “turnkey” delivery capability. 

“Community and self-support options are not sufficient for IT departments who want to expand use of open source and also meet the service level requirements of their business,” said R ‘Ray’ Wang, principal analyst and founder, Constellation Research. “What is needed is an enterprise-class software support model that not only fills this need in the market, but also helps simplify management of the new and changing mix of proprietary and open-source databases across the enterprise.” 
 
Expert Migration from Proprietary to Open-Source Databases 
In addition to Rimini Street's unified database service, the company provides migration advisory and full database migration services to assist organisations in smoothly and methodically diversifying their database landscape to leverage open-source platforms where possible to optimise cost and operational benefits. The Company's extensive database expertise assists clients in designing and executing a strategy to migrate selected missions and instances from proprietary to open-source databases, providing service throughout the entire database migration journey, from strategic planning to migration execution and go-live.
 
Innovative Application Management and Database Security Services 
Rimini Street offers a comprehensive suite of application management and advanced database security services across proprietary and open-source database platforms. Rimini Street’s application management services (AMS) include proactive database health checks and 24x7x365 mission-critical performance and operational monitoring that enables the Company’s engineers to identify and address potential issues before they impact systems and users. Rimini Street’s Advanced Database Security (ADS) service includes innovative, proven software and technology that can block identified attack vectors and vulnerabilities in hours – not the weeks, months and years and expensive testing that can be the case with the software vendor’s old and insufficient patching model. 

“Clients have already engaged us to extend our ultra-responsive, award-winning support beyond their proprietary database environment to leading open-source databases and have leveraged our database migration services,” said Seth A. Ravin, Rimini Street CEO. “Rimini Street is now enabling organisations to maximise the use and value of both proprietary and open-source database platforms across their enterprise, all supported under a single application partner with a seamless, ultra-responsive service offering across all their database platforms. Our clients are benefiting from Rimini Street’s proven database expertise, deep engineer bench, breath of service scope and enterprise-class delivery capability.”