PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced expanded integration with popular cloud CRM vendor Zoho. Zoho integration includes automated call logging, click to call, record tracking, notes, and softphone from Zoho CRM or Streams interface with the same functionality. The integration is immediately available on Zoho CRM and Zoho Marketplace. This additional cloud CRM integration reaffirms PanTerra’s commitment to a holistic approach to enterprise communications in mixed environments. The functionality will enhance subscribers of Call Center seats to detailed customer tracking.

Arthur Chang, PanTerra President and CEO, said, “We have enterprise clients regularly asking to increase our integration suite to support out-of-the-box integration with popular CRMs such as Zoho. This effort further connects Streams with high-touch operations and customer tracking for mid-market enterprises. We are confident these new integrations will continue to re-enforce our existing relationships and broaden interest in Streams as the leading choice for enterprise unified communications collaborations and content sharing.”

“We partnered with PanTerra to offer better Cloud communication and CRM experience to our mutual customers," said Anand Nergunam, Vice President, Marketplace at Zoho."Leveraging CRM context on every call along with easy-to-use valuable functionalities, such as click-to-call and automatic call logging in Zoho CRM, empowers sales teams to have meaningful interactions while enhancing communications and increasing productivity.”

Key Benefits of the Zoho CRM and PanTerra Streams Integration

• Call your leads and contacts with just a single click from their details page inside Zoho CRM.
• Get instant helpful pop-ups with customer details for both incoming and outgoing calls.
• Every call you make or receive is automatically logged inside CRM, along with call duration, call notes, follow-up activities, and call recordings.
• All your automatically-captured call data is put to use in generating detailed, accurate call reports.
• After a call is ended, Zoho CRM will automatically ask if you want to schedule a follow-up.

Streams is Built for the Enterprise
Streams incorporates several key features designed to address Enterprise-level communications, collaborations and content sharing. Streams’ AppDesigner provides a programmable application design platform to easily create custom communications applications such as a billing IVR system. AppDesigner securely connects to existing CRMs and databases. Streams also integrates with popular CRMs such as Salesforce, Oracle, Desk, Zoho, Freshdesk and Zendesk as well as other communications applications such as Office365, Gmail, Outlook and Active Directory. Streams also supports Single Sign On (SSO) providers such as Octa and OneLogin. Streams maintains full multi-factor authentication and end-to-end HIPAA compliance on all services, providing the highest level of security for your enterprise. Finally, Streams’ optional WAN connectivity solutions include SD-WAN and MPLS options for enterprises demanding the highest levels of reliability, scalability, and security.