Nutanix, a leader in enterprise cloud computing, has announced the retail industry findings of its second Enterprise Cloud Index Report, measuring retailers’ plans for adopting private, hybrid and public clouds.
The report highlights that most retailers (87.5%) recognise hybrid cloud as the ideal IT operating model. Many retailers (72%) are planning to move some public cloud applications back on-premises.
Retailers knows that seamless customer experience is no longer “nice-to-have”, it’s an important factor to win new customers and retaining existing ones. A recent IDC report1 showcased worldwide spending on customer experience technologies will reach $641 billion in 2022, highlighting it is at the forefront of business leaders’ strategy. In line with broader IT industry trends, many retailers also recognize the full, long-term costs of the public cloud.
Additional findings of this year’s report include:
Retailers focus most on agility: Cost is the top driver in the broader IT industry. Where as here, retailers ranked the ability to accelerate IT deployments (54.3%) as the main factor in deciding the best cloud environment for each application. In order to adapt quickly to customer trends in an age of multichannel selling across many platforms, retailers are leading the pack in maximizing the flexibility of IT infrastructure to keep pace.
Security is top of mind: Data showed that security heavily shapes retail cloud deployment plans. Nearly two-thirds of respondents (63.6%) said security has significant influence on their future cloud deployments, with hybrid cloud specifically identified as the most secure (32%). As data privacy regulations continue to tighten and expand, retailers are at the forefront of looking for ways to efficiently manage customer data securely. Hybrid cloud operating models offer the security and flexibility retailers need to stay ahead of policy changes.
Greg Smith, VP of Product Marketing, Nutanix said “Staying relevant to today’s customers means having the necessary cloud infrastructure in place to embrace omnichannel retail experiences. Retailers use data to connect the e-commerce and in-store shopping experiences, and the only way they can do this accurately and efficiently is through flexible, scalable technology. The rise of selling on social media platforms also means integrating payment into the user experience, bringing security and protection of customers’ data to the forefront of retailers’ minds. Hybrid cloud provides the portability and control needed to bring retailers into the new era of customer experience.”