Rimini Street, Inc., the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, announced that Kakao, a leading internet and mobile messaging company in South Korea, has switched to Rimini Street support for its Oracle Database. Kakao now receives premium, ultra-responsive support for its mission-critical Oracle Database instances for a minimum of 15 years from the time the company transitioned to Rimini Street support with no required upgrades as a result of making the switch. The company also immediately realised savings of 50 percent in annual support fees. Today, Kakao not only enjoys a vastly improved level of support for its databases, but the company has taken back control of its IT roadmap and has more flexibility with its limited resources – time, money and personnel – enabling them to divert resource savings to more strategic initiatives across the company.
Company Reduces Database Maintenance Costs, Frees up Resources for Strategic Initiatives
Kakao runs a brand and service portfolio that includes mobile messaging with Kakao Talk, gaming, music, e-mail, search, and news, providing these services to tens of thousands of people every day. Kakao wanted to reduce the overall spend for their database support, for which they were seeing little ROI even though they were happy with their robust database system. To help them reduce the high fees they were paying the vendor annually for maintenance, this led Kakao to explore third-party support as an option plus eliminate the forced upgrades just to maintain full support. After considerable due diligence, the company selected Rimini Street.
“Our strategy is to eventually move Kakao’s existing Oracle Database to an open source database such as MySQL, Maria, or PostgreSQL. Since switching to Rimini Street, we have reduced our database maintenance costs significantly, and my team is now free to focus on other initiatives to improve our business, like this database migration,” said Tonny Yi, head of Kakao’s data platform team.
“Furthermore, we receive responsive service and expert support from our assigned Primary Support engineer and the team of Rimini Street specialists,” continued Yi.
Innovative, Secure, Uninterrupted Global Support
As with all Rimini Street clients, Kakao is assigned a seasoned Primary Support Engineer (PSE) who is backed by a team of technical experts with an average of 15 years’ experience in the client’s software environment. Rimini Street engineers provide support for all issues, which includes support for performance and interoperability issues, delivering on the Company’s industry-leading service level agreement of 15-minute response times for critical Priority 1 cases. The Company provides its clients with uninterrupted support and business continuity, enabled by its globally distributed workforce and its proprietary suite of systems and processes.
“It’s exciting to see Kakao, a company that drives innovation in the mobile internet and messaging space, choose Rimini Street’s support services. By switching to Rimini Street, the Kakao data platform team receives ultra-responsive support for its databases, is no longer reliant on a forced upgrade to retain full support and can execute on its open source transition strategy,” said Hyung-wook “Kevin” Kim, regional general manager, Korea, Rimini Street.