2022 Press Releases

January 14, 2022

FarEye Joins Microsoft Cloud for Retail to Improve End-to-End Customer Experience

FarEyeFarEye, a worldwide SaaS platform that transforms the last mile, has been named an Amplification Partner in Microsoft Cloud for Retail by Microsoft. The partnership enables and improves how merchants organise, track, and optimise the transportation of goods, allowing businesses to reduce logistics costs while satisfying end-user demands.

Suppose retailers wish to remain competitive in an ever-evolving landscape. In that case, a strong logistics framework with keen attention to last-mile delivery solutions will be the key differentiating factor to help boost customer satisfaction.

"Microsoft is bringing together leaders across all sectors of the retail space to help retailers enhance their delivery solutions to ultimately result in a positive customer experience," said Amit Bagga, Chief Revenue Officer at FarEye. "The collaboration signals strong industry recognition, and we're looking forward to the power FarEye's intelligent delivery management platform can provide to Microsoft's retail ecosystem."

With the combined capabilities of Microsoft Cloud for Retail and FarEye, retailers can attain:

  • Real-time dynamic routing

  • Improved operational control

  • Branded and consistent customer experience

"We believe FarEye's delivery visibility tools and scalable, low-code, no-code platform will be a critical component in helping streamline the fulfillment process and digitise retailers' customer service offerings," said Shelley Bransten, Corporate Vice President, WW Retail & Consumer Goods Industries, Microsoft. "Adding FarEye to our lineup of integral retail partners enhances our capability to transform modern-day deliveries and customer experience."

FarEye's intelligent delivery management software processes 100 million transactions each month for 45,000 drivers and 30,000 carriers who travel more than 1 million miles per day. The company works with enterprise customers in a variety of industries, including retail, manufacturing, and others, to provide them more control over their logistics and create a better delivery experience for their end customers.