Dell Technologies introduces Unified Workspace to help IT transform the end-user experience
As the future-of-work concept becomes a reality for organisations worldwide, employees demand the flexibility to work, collaborate and innovate anytime, anywhere and in any way they want. Businesses must provide this type of environment to attract new talent and keep their current employees engaged, productive and secure with devices personalised for their needs. Yet IT departments are often unable to focus on transformative initiatives for employee experience as they spend the majority of their time mired in run-the-business tasks like PC deployment, help desk requests, and monitoring and troubleshooting.
Dell Technologies introduces Unified Workspace to help IT transform the end-user experience. This visionary approach to end-user computing will give workers a frustration-free, ready-to-work experience, while enabling IT with automated, open and intelligent solutions for unified management. Dell Technologies Unified Workspace will revolutionise the way IT admins assist and enable their end users with device selection, deployment, security, management and support through flexible, scalable services and solutions that integrate with any customer environment, regardless of OS, device and cloud environment.
“IT departments today still struggle with basic tasks like PC deployment, help desk requests, and monitoring and troubleshooting, and are often unable to focus on transformative initiatives for employee experience. What they need is a solution that gives employees a frustration-free, ready-to-work experience, while enabling IT with automated, open and intelligent solutions for unified management,” explained KT Ong, Country Manager – Malaysia, Dell Technologies. “Dell Technologies Unified Workspace platform does just that – enabling IT admins to assist and enable their end-users with device selection, deployment, security, management and support in any customer environment, regardless of OS, device and cloud preference.”
Enabling IT to empower workers
Dell Technologies Unified Workspace helps make customers’ workforce transformation a reality by allowing IT to streamline time-consuming, complex, yet critical tasks with capabilities that provide visibility, insights and automation. The integrated platform allows customers to begin wherever they need the most help – whether it’s in the selection process or deployment or even security or management – and then move to the next priority until they have the full Unified Workspace experience to enable IT and empower workers.
Modernising PC deployment and management from the cloud
Traditional PC lifecycle management (PCLM) is high-touch, expensive and does not scale to increasingly mobile and remote workers. With VMware Workspace ONE as the backbone of Dell Technologies Unified Workspace, customers can utilise unified endpoint management technology to modernise how they deploy, manage and secure their Dell devices.
Once a device is deployed, unified endpoint management capabilities from Workspace ONE make it possible for customers to move beyond traditional PCLM with cloud policy management, streamlined application delivery, automated patching and improved device health monitoring and diagnostics. Workspace ONE delivers a unified, digital workspace experience as employees can seamlessly access any native, SaaS or internal application with single sign on from any device.
Through our integration with Microsoft, customers will benefit from Microsoft 365, Workspace ONE, and Dell Provisioning and Deployment Services seamlessly enabling world-class, modern IT deployment and end-user productivity.
Transforming selection and deployment with insightful data
Using data-driven insights that assess how the worker is using their PC – from the battery consumption and storage utilisation to mobility requirements and most frequently used applications – Dell Technologies will help customers select the right PC and applications for each employee, shipping the devices preconfigured directly from the Dell factory to the end users. This data-driven, low-touch experience helps save IT time and money, allowing them to focus their resources on other strategic projects while enabling workers with personalised devices and access to data and applications so they are immediately productive when they first boot up.
A part of this experience is in action today with Dell provisioning for VMware Workspace ONE, which allows organisations to ship devices preconfigured with company applications and settings directly from the Dell factory to end users. This method can save up to nearly a week of IT time per 1,000 devices deployed.[i]
Reimagining BIOS security with visibility and integration
Hackers have become increasingly sophisticated and BIOS has become an area of increasing concern for customers. Storing the BIOS standards off-host ensures the user is looking at an untampered version of the BIOS standards as opposed to competitors who store the BIOS information on the hardware device itself, which can become corrupted. With Unified Workspace, Dell Technologies is introducing a new capability to Dell SafeBIOS – an off-host BIOS verification utility available as a standalone download and also integrated with VMware Workspace ONE, Secureworks and CrowdStrike.
The integration provides greater visibility into the integrity of the BIOS. Security operations can now proactively detect attacks against their BIOS using their CrowdStrike console and access best-of-breed insights with Secureworks. With this visibility, IT can set up automated workflows in Workspace ONE to push over-the-air updates to bring out-of-compliance devices back into compliance. The ability to tie measurements directly into Secureworks threat intelligence, CrowdStrike threat detection and VMware Workspace ONE device health provides an additional level of monitoring and visibility.
This builds on other components within Unified Workspace to keep endpoints secure, such as Dell SafeGuard and Response, a comprehensive threat management portfolio of next-generation, endpoint-security solutions that combines the managed security, incident response expertise and threat behavioral analytics of Secureworks with the unified endpoint protection platform from CrowdStrike.
Intuitive Support at IT’s Fingertips
Threaded throughout Unified Workspace is predictive and proactive support that becomes more insightful, actionable and personalised over time. For example, Dell ProSupport Plus with SupportAssist has helped customers reduce time to resolve a failed hard drive up to 11x faster. With even more telemetry, IT can support their end users with real-time visibility, proactive fixes and prescriptive updates.