2021 Press Releases

September 06, 2021

Dell Technologies Commissioned Research: Businesses in APJ are Burdened by Data

Dell Technologies has released the findings of a global commissioned study* conducted by Forrester Consulting, which show that most businesses in Asia Pacific and Japan (APJ) are struggling with data proliferation. Data has become a burden rather than a competitive advantage due to a number of barriers, including a data skills gap, data silos, manual processes, business silos, and data privacy and security flaws. The volume, velocity, and variety of data are overwhelming businesses, technology, people, and processes, resulting in the “Data Paradox.”

The findings are based on a survey of more than 4,000 decision-makers from 45 countries globally including 1000 respondents from nine countries across APJ (Australia, India, Indonesia, Japan, New Zealand, Singapore, South Korea, Thailand, and Vietnam). The study builds on the Dell Technologies Digital Transformation Index research, which assesses the digital maturity of businesses around the globe. The Digital Transformation Index revealed that “data overload/unable to extract insights from data” was the third highest global ranking barrier to transformation (APJ: 3rd), up from 11th place in 2016 (APJ: 12th). 
 
1. The Perception Paradox
Two-thirds of respondents (66 per cent globally, 67 per cent in APJ) say their company is data-driven and that “data is the lifeblood of their organisation.” However, only slightly more than a fifth (Global: 21%, APJ: 21% ) attest to treating data as capital and prioritising its use across the business.

To shed some light on this conundrum, the study proposes an objective measure of a company's data readiness.

According to the findings, businesses (Global: 88 per cent, APJ: 88 per cent) have yet to advance either their data technology and processes or their data culture and skills. Only 12% of businesses worldwide and in APJ are classified as Data Champions: companies that are actively engaged in both areas (technology/process and culture/skills).
 
2. The “Want More Than They Can Handle” Paradox
According to the research, 70% globally and 73% in APJ say they are gathering data faster than they can analyse and use, yet 67% globally and 69% in APJ say they constantly need more data than their current capabilities provide. This could be the result of:

  • Global: 64%, APJ: 62% guarding a significant amount of their data in data centres they own or control, despite the known benefits of processing data at the edge (where the data is generated). 

  • Poor data leadership: Global: 70%, APJ: 69% admit their board still doesn’t visibly support the company’s data and analytics strategy.

  • An IT strategy that doesn’t scale: Global: 57%, APJ: 54% are bolting on more data lakes, rather than consolidating what they have.

Consequentially, the explosion in data is making their working lives harder rather than easier: Global: 64%, APJ: 66% complain they have such a glut of data they can’t meet security and compliance requirements, and Global: 61%, APJ: 66% say their teams are already overwhelmed by the data that they have.

“At a time when businesses are under immense pressure to embrace digital transformation to accelerate customer service, they need to juggle getting more data in, as well as better mining the data that they have. Particularly now, with 44% globally and in APJ saying the pandemic significantly increased the amount of data they need to collect, store, and analyse,” commented Amit Midha, President, Asia Pacific & Japan and Global Digital Cities, Dell Technologies. “Becoming a data-driven business is a journey, and they’ll need guides to help them along the way.” 
 
3. The “Seeing Without Doing” Paradox
Over the past 18 months, the on-demand sector has expanded, igniting a new wave of data-first, data-anywhere businesses. However, the number of businesses that have moved the majority of their applications and infrastructure to an as-a-Service model is still few (Global: 20%, APJ: 21%). Even though:

  • Global: 64%, APJ: 66% see the opportunity to scale to changing customer demands 

  • Global: 63%, APJ: 65% believe it would enable companies to be more agile 

  • Global: 60%, APJ: 60% forecast businesses would be able to provision applications quickly and simply (with just the touch of a button)

  • An on-demand model would help the 83% & 81% of businesses globally and in APJ respectively that are currently wrestling with either or all of the following barriers to better capturing, analysing and acting on data: high storage costs; a data warehouse that is not optimised; outdated IT infrastructure; processes that are too manual to meet their needs.

Hope on the Horizon
Although businesses are struggling today, many have plans to create a better tomorrow: Global: 66%, APJ: 67% intent to deploy machine learning to automate how they detect anomaly data, 57% globally and in APJ are looking to move to a data-as-a-service model and Global: 52%, APJ: 47% are planning to look deeper into the performance stack to rearchitect how they process and use data in the next 1-3 years.

Three ways businesses can turn their data burden into a data advantage:

  1. Modernising their IT infrastructure, so it meets data where it lives, at the edge. This incorporates bringing businesses’ infrastructure and applications closer to where data needs to be captured, analysed and acted on – while avoiding data sprawl, by maintaining a consistent multi-cloud operating model. 

  2. Optimising data pipelines, so data can flow freely and securely while being augmented by AI/ML. 

  3. Developing software to deliver the personalised, integrated experiences customers crave.

“Organisations today are collecting and managing more data than ever before and the reality of competing in the digital era means they need a data strategy that balances a data-ready culture and technology to achieve better business outcomes. An as-a-Service model provides the agility, resources and flexibility to do just that,” said Mak Chin Wah, country manager, Malaysia, and general manager, Telecom Systems Business, South Asia, Dell Technologies. “As Malaysia accelerates plans for the country’s transformation towards an advanced digital economy – an economy where data will be central – businesses will need the right technology, culture and expertise to turn the data burden into a data advantage.”