With businesses looking to improve their services, automation is fast becoming an important factor in their digital journey. Be it financial service institutions, telco companies or government services, more organisations are looking to automate their services.
Through automation, organisations will be able to better support stakeholders by adopting new systems and processes while managing legacy IT systems. With the ability to address business and customer demands with great speed, efficiency, and productivity, automation is set to become a standard path for organisations in the coming years.
According to Eric Quah, Country Manager for Red Hat Malaysia, the demand for automation solutions increases as businesses look to bounce back from the pandemic. In fact, he said that Red Hat’s automation portfolio is their fastest-growing offering in Malaysia.
Here at DSA, we can pretty much agree with Eric. At the recent DSA Awards, Red Hat Ansible was voted the winner in the best automation category. This win clearly indicates how Red Hat is fast becoming a leader in automation solutions.
Eric explained that in 2020, a number of their customers sought them to enable to automation in their business. This included banks, telco companies and even government agencies. However, he also mentioned that while automation is the dream outcome most organisations want, it does not mean that automation will solve everything.
“Automations drives efficiency and agility. At Red Hat, we continue to deliver more services using lesser resources. But businesses must realise that automation is just not about automating processes. Having automation increases reliability as it lowers down human intervention. It does not solve everything. We need to define the specific use cases for automation, but before that, we need to know what the customer is trying to achieve. And based on that we can drive automation,” said Eric.
Eric added that there are 4 stages of automation maturity that reflect business transformation maturity. They are:
IT automation – automate single tasks, accurate execution
IT orchestration – bring automated tasks together, speed deployability, control processes
Digital transformation – DevOps, cloud-native, agile infrastructure, infrastructure as code
Business transformation – innovation, execute ideas, react to market, relevance to customers
Looking back at the Malaysian market, Eric believes more businesses will want to automate their processes after having a taste of its benefits. This is because they understand that automating tasks is not just about being fast but also make better resources out of their employees.
“In December 2020, we had two Red Hat Ansible customers come back to use with leftover budget and got us to help them. This demonstrates how important automation is to them and how they use their funds.”
As Malaysia enters another lockdown exercise to control the pandemic, solutions like Red Hat Ansible will only continue to see more relevance as businesses will want to provide better and reliable services to their customers.
“Be it FSIs, telco companies or government agencies, it’s a patient approach but we hope with the success we have, we will be able to get more demand from all sectors to be more effective and efficient.”
Ansible Automation Platform is an expansive, enterprise-grade solution for building and operating automation at scale. It consists of Ansible Tower, Ansible Engine, Automation Services Catalog, and Automation Analytics and Automation Hub. As enterprises implement automation, they often want to extend that automation across their organisations, which often requires a piecemeal approach, limiting its effectiveness and creating silos. Red Hat Ansible Automation Platform provides a complete platform for automating, enabling organisations to more easily scale automation across IT operations and development, including infrastructure, networks, cloud, security and beyond.
The platform also integrates across other products in the Red Hat management portfolio, including Red Hat Insights, Red Hat’s expertise-as-a-service offering included with Red Hat Enterprise Linux (RHEL) subscriptions, which augments the solution by providing remediation suggestions. The solution orchestrates reusable automation workflows, performs analytics of workflow runs, and integrates with DevOps toolchains.