Red Hat sees an increase in technology demand among Malaysian businesses

With businesses looking to accelerate their digital transformation following the impact of the COVID-19 pandemic, Red Hat has been actively assisting them in their journey. Following the Red Hat Summit a couple of weeks ago, Red Hat Malaysia spoke to Malaysian journalists on some of the announcements made at the summit as well as shared some insights on how the company and their customers are coping with the pandemic.

According to Eric Quah, Red Hat Malaysia Country Manager, the Red Hat team in Malaysia have been working with a lot of customers and business partners over the last couple of weeks, especially as there has been a pickup in technology adoption. The working lifestyle saw a lot of businesses reaching out to find out what needed to be done to remain productive.

Since the announcements of the availability of training for free were made at the summit, which you can read about here, many businesses are now using this as an opportunity for their employees to pick new skills and upgrade themselves.

“With customers accelerating their digitalisation journey, this free training helps them support their initiatives and have employees who can adapt to the changes.”

At the same time, Benjamin Henshall, General Manager, South East Asian Markets for Red Hat said that as businesses are accelerating their digital journey, it is also important for them to realise that systems that are open bring in faster innovation while systems that are close only bring in change from a single provider as openness can promise a lot of potentials.

“Open source can get you into a real pickle when you run proprietary or custom interfaces or API around an open-source project. It means you’re not inviting open-source on top of what you’re doing. We can see a couple of major vendors struggling with this right now because they have done what we call the original sin of running proprietary extensions on a Kubernetes or an Open Stack platform. The ecosystem doesn’t want to come around them because it is too hard to integrate into that system. And if you want to change to that system, you will have to go through a whole regression testing and recertification process which is costly. And looking at the rate of change, you want to have standard open interfaces that are reliable, secure and safe. This is Red Hat’s approach,” said Benjamin.

Agreeing with Red Hat on this is Alliance Bank. The bank received an honourable mention at the 2020 Red Hat Innovation Awards for its digital banking platform. To support its agile strategy, Alliance Bank chose an open container platform to allow collaboration across teams. The platform allowed the bank to put all branch products and services on a tablet for its staff to use with customers.

Choong Lee Chen, Head of Lifestyle Banking of Alliance Bank said that all the components that the built which were initially for branch uses could be reused and reorchestrated because the bank built them in open source microservices platform.

“By splitting our architecture into various parts, it then came down to putting them together and mix matching them for the right use cases and microservices for the right application and right channel. For example, our facial biometrics solution, compliance related declarations and governance screening components are all independent microservices which could be refactored for self-service banking. All we needed to do is orchestrate these microservices and redeploy them to our mobile banking app.”

Eric concluded that with clients coming from all industries, it’s a testament of how companies look at Red Hat in helping them to transform, scale new heights and be successful.

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