The idea of having too many applications and the challenge of trying to find the right resources to get the job done – These are two of the biggest concerns troubling many employees today as organisations shift to remote work. Talking about such a scenario at the recent Citrix Workspace Summit, David Henshall, President and Chief Executive Officer of Citrix, said that this constant disruption that organisations face highlights the need for them to enable secure, reliable and consistent work experiences for their teams wherever work needs to get done.
These changes in the work landscape compel companies to prioritise their people, keeping in mind their productivity and security. “People are the most valuable and the [costliest] asset, so it's not surprising that employee experience and productivity was becoming a priority for a lot of companies”, said David.
He added that in addressing the new dimensions of work from home, there is a risk that companies have added more complexity to the employees’ experience, with unreliable and slow VPN access, and in some cases, actually limiting the number of apps and work resources they are allowed to access when working remotely.
“Right now, technology is the primary driver of employee experience. The collaboration tools, chat platform service and support that individuals have at their disposal really define not only how productive they are but also how engaged they are, making it a critical part of every talent acquisition and retention strategy”, David explained.
Companies can provide a positive employee experience by deploying tools and technologies that empower productivity, such as the Citrix Workspace Platform. For IT, according to David, the platform offers:
A way to bridge on-prem and cloud footprints seamlessly and securely.
The flexibility to design a compelling modern work experience for your workforce, one that eliminates the need to provide training and support with each new integration or use case.
Behavioural and infrastructure analytics for real-time security intervention and user experience scoring.
“That means remote and hybrid work models are here to stay for most organisations, who now need to ensure the infrastructure is adaptable and scalable over the long term. We're innovating to make the Citrix Workspace not just a portal for securely delivering apps, but a real solution for people to do their absolute best work”, added David.
To explain further what the Citrix Workspace Platform can do, Calvin Hsu, Vice President, Product Management, Citrix, continued the discussion, reminding that as they continue to innovate, companies should recognise that the nature of applications that IT is delivering to their users has changed, particularly over the last five years or so.
Companies are no longer just delivering virtual applications and desktops or Windows applications or Windows desktops, as it is also about delivering great mobile experiences, great web experiences and great SaaS experiences as a result.
“We expanded our workspace vision to embrace all those application types across all device types. So that no matter what type of application you want to deliver, you can treat your Citrix Workspace as the one place for employees to get access to all the applications they need with the same security wrapped around everything”, said Calvin.
For companies to fully benefit from Citrix Workspace Platform, Calvin suggested leveraging the core Citrix cloud services, which are a shared set of services that drive the workspace experience. He added, “This gives customers the choice to continue to operate their on-prem environment and over time, scale into the cloud at their own pace”.
He also recommended companies to think broadly about the use cases for workspace within their organisations, not just in the context of classic Citrix VDI deployments but also in terms of the broad workflows that they deploy inside the organisation.
“If you have a lot of employees who rely on SaaS or web-based applications to get their job done, think about building micro-app experiences that improve on those capabilities inside the workspace and about deploying those broadly”, Calvin explained.
This approach not only impacts productivity across the organisation but also delivers a better employee experience – making people more productive, more engaged and more secure as they go about their daily work lives.