DSA briefly touched on the subject when we interviewed Zerto President, Paul Zeiter, last month. But now it’s official. Zerto, award-winning provider of enterprise IT resilience cloud solutions, has announced the opening of its new support centre located in Shanghai, China. The centre is set to provide multi-lingual, 24×7 support to its growing customer base in Asia Pacific and Japan (APJ) region and worldwide.
Zerto’s technology promises uninterrupted access to applications, data and services to enterprises and their customers without downtime or delay. The Zerto Virtual Replication Business Continuity/Disaster Recovery platform (ZVR) is multi-hypervisor and public cloud capable, protecting applications in the cloud, to the cloud and on premise. With global support centres that allow on-demand access to an expert team of support engineers, Zerto is able to provide support to global customers on a 24/7/365 basis.
Over 5,000 companies are currently using ZVR in their production environments to protect, restore and migrate data and critical applications, and more than 1,700 partners are offering services based on ZVR.
Ziv Kedem, founder and CEO for Zerto said, “The increasing number of customers in APJ and around the world is placing a higher demand on our support services. The establishment of the Shanghai support centre will take our service capabilities to a new level.”
Ziv Kedem, founder and CEO for Zerto, Launching Shanghai Support Centre
Located in the Chinese business hub of Shanghai, the new support centre is Zerto’s third global support facility, mirroring the ones they’ve previously established in Boston, Massachusetts, USA, and Herzliya, Israel. The establishment of the Shanghai-based support centre will add a third strategic time zone to the global support teams’ capabilities.
Support will be provided in four languages – English, Mandarin, Korean, and Japanese – and will serve customers not only in the fast developing APJ region but also global customers. The three support offices will work on a rotation basis to ensure global customers have access to professional Zerto engineers anytime anywhere.
Disaster Recovery as a Service is certainly gaining major traction worldwide and the explosion of new technologies, combined with ever increasing business needs has made Asia Pacific the fastest growing region for this particular market. According to a research by Markets and Markets, the cloud disaster recovery market is expected to reach US$ 11.11 billion globally by 2021.
“Enterprises across the APJ region need to keep their business and cloud IT running 24/7, which requires a high level of reliability and absolutely no down-time,” said Andrew Martin, Director APJ for Zerto. “The new Shanghai support centre addresses the needs of our customers with more customized services such as local language support.”