Informatica® announced the launch of its new customer success offerings. Leveraging big data, AI and machine learning with an increased focus on adoption services, Informatica's new program will bring faster business value with consistent and superior experiences to customers worldwide. Informatica Success Offerings are the data management industry's first unified, relevant and adaptive customer success framework designed for all customers across purchase models (license and subscription) and deployment models (on-premises and cloud).
Now available in a single package, Informatica Success Offerings provide customers with:
Proactive and Personalized Services – The new customer success offerings leverage big data, machine learning and artificial intelligence to deliver prescriptive and predictive services to help avoid issues and decrease time to resolution.
Faster time to value – Blending offerings, including customer success, support, adoption, and education services, will help customers experience faster deployment, time to value, better return on their Informatica investment and greater user adoption.
A unified approach – A scalable framework and simplified pricing model offer straightforward, coordinated services across all purchase and deployment models providing ease and flexibility to customers.
With Informatica Success Offerings, Informatica's thousands of customers can benefit from customer success services, advanced support services, including access to emergency response teams, and enhanced adoption resources to help with business-critical deployments. Additionally, customers can leverage Informatica's "Ask an Expert" program, online knowledgebase, moderated forums and webinars, and courses from the brand new Success Academy, a learning platform with free training and comprehensive skills development.