As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees.
Watson Assistant helps companies manage the large and often wide range of customer and employee service inquiries they field on a daily basis. Companies across more than 15 industries including automotive, banking & financial services, healthcare, telecommunications, manufacturing, and software and technology, use Watson Assistant to develop distinct virtual assistants that uniquely represent their brand attributes. These solutions help companies deliver quick and consistent customer service experience across all touchpoints while also helping automate customer support operations – allowing employees to focus on higher value tasks.
"Enterprise-grade AI virtual assistants are more than just chatbots," said Beth Smith, General Manager, IBM Watson. "A true enterprise assistant understands when to search from a knowledge base, when to ask for clarity and when to direct users to a human – helping to resolve more requests while reducing misunderstandings and alleviating frustration for both employees and customers."
Through a new integration with IBM Cloud Private for Data (ICP for Data), Watson Assistant can be run in any environment – on premises, or on any private, public, hybrid or multicloud – giving businesses the ability to apply an enterprise-class, intelligent virtual assistant to all of the company's data. Watson Assistant also works with tools business already use by easily integrating with CRM systems and channels – like Facebook and Slack.