The latest Gartner prognostication says that application traffic flows have become less deterministic. As a result infrastructure architects can no longer rely solely on centralised appliances to provide necessary application delivery and security services. Gartner predicts that by 2018, at least three consolidated network service offerings will emerge with feature sets that span application delivery, global traffic distribution, optimisation and security functions. One organisation that may already be heading in that direction is William Lea.
Since its founding in 1820, William Lea has transformed itself as an outsourcing business several times over in the course of 194. Today it remains a service provider for large global businesses in need of document management, transactional print, mailroom services and direct marketing / fulfilment services.
As a global organization, William Lea recognises the benefits of leveraging global infrastructure and resources. Consolidating 30 suppliers of networking and communications services under one roof is a natural course.
For William Lea, its agreement with BT to use the latter’s global network infrastructure to transport voice and data is an example of how the network has become an important part in the provisioning of global compute and network services. As data transverses the global network it will need to be optimised and protected to ensure privacy of corporate information. No single organisation has the global footprint to deliver such a service but those, like BT, that are in the business of connecting customers down to the last mile certainly have the capability to serve this requirement.
WILLIAMS LEA OPTIMISES ITS GLOBAL NETWORK BY OUTSOURCING TO BT
Better voice and data management services to improve communication channels and generate cost savings
Business process outsourcing and marketing services company Williams Lea chose BT, one of the world’s leading providers of communications services and solutions, to help it consolidate its global communications infrastructure.
BT will bring Williams Lea’s voice and data services onto a unified global platform through a single outsourcing contract, replacing 30 previous suppliers. This will result in cost savings and improved operational efficiency for Williams Lea.
BT will supply Williams Lea with advanced voice and data services, including customer phone exchange (PBX) management and One Voice SIP Trunking. The contract also covers standard IP connectivity and the provision of an Internet gateway at the company’s European hub. These new services will be used in the future by Williams Lea to enhance its internal communications processes through the deployment of Unified Communications and Collaboration (UC&C) solutions.
Matt Porter, Chief Information Officer for Williams Lea, said “BT has a strong track record of delivery with our parent company, Deutsche Post DHL. A truly global operator, BT has consistently proved it understands the demands of multinational customers, making it an ideal partner for us. This cooperation will help us deliver quality services faster and at a lower cost, and will help us to improve the way we collaborate across the company through the introduction of consistent services.”
Kevin Taylor, President, Asia, Middle East and Africa, BT Global Services, said “In today’s fast-paced world, a truly global and reliable network is key to success. At BT, we understand this and we are excited at this opportunity to help Williams Lea transform their business and achieve their full potential.”