Oracle Service Cloud Customers Can Use Consilium UniAgent to Improve Contact Center Performance Metrics.
Consilium Software, a leading provider of enterprise software for unified communications (UC) and contact centers and a Gold level member of the Oracle PartnerNetwork (OPN), today announced that its Consilium UniAgent CTI-CRM connector for Oracle Service Cloud has achieved “Integrated with Oracle Cloud” status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Service Cloud customers. The Consilium UniAgent CTI-CRM connector enables significant improvements in contact center performance by simplifying and automating common agent tasks between the Oracle Service Cloud dynamic agent desktop and popular contact center platforms.
The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Data as a Service (DaaS).
“Artificial intelligence (AI) and machine learning (ML) are being leveraged by major enterprises, and UniAgent enables that journey by introducing automation of tasks and workflows, resulting in more personalized and intuitive customer care, and, as an added benefit, all the customer contact history is in one place for faster insight and enhanced data analytics,” said Pramod Ratwani, founder and CEO, Consilium Software. “Consilium Software participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Consilium UniAgent. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”
The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.