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2017 Press Releases

September 18, 2017

Code42 Receives Top Customer Satisfaction Marks in G2 Crowd's Backup Software Report

Code42 has been named the best backup software in G2 Crowd’s Summer 2017 Backup Software Grid® Report. Code42 received the highest satisfaction score in the report, earning a G2 Satisfaction Score of 99 percent from enterprises, 97 percent from mid-market companies, and 95 percent from small businesses.

“Code42 focuses on consistently delivering the best customer experience possible, and this recognition by G2 Crowd and its community of business professionals, buyers, investors, and analysts is a great honor,” said Karen Pisha, senior vice president of customer success at Code42. “We value users’ real-time feedback, and we are grateful for customers playing an active role in helping us create a better product. Being named the top backup software for the second straight report is humbling.”
 
Software shown on the Summer 2017 Backup Software Grid Report received a minimum of 10 reviews. Solutions were placed into four categories and ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact). Code42 was named the market leader with 240 reviews and a rating of 4.6 out of 5 stars. For enterprises, mid-market companies, and small businesses, Code42 received a score of 90 percent or more in 14 of 18 categories.
 
“Code42 has been identified as a leader in our Summer 2017 Backup Software Grid Report, based on their high levels of customer satisfaction and large market presence,” said Mitch Lieberman, director of research at G2 Crowd. “Code42’s ratings were highlighted by ‘quality of support,’ ‘ease of use,’ ‘meets requirements,’ ‘ease of admin,’ ‘ease of doing business with,’ and ‘ease of setup,’ each scoring higher than the category average. Additionally, 96 percent of users rated the product four out of five stars or better.”
 
The G2 Crowd Backup Software Grid Report provides a high-level view of the products in the backup category based on a wide variety of data points. These backup software guides take reviews gathered from G2 Crowd’s user community and data aggregated from public sources. Scores and rankings are based on 1221 reviews across 230 products in G2 Crowd’s backup category.