By Nop Srinara, Director, Datto Asia
When a system goes down, getting back up and running quickly should always be the key priority, helping you to minimise the potential impact that downtime can have on your business.
According to Gartner, the average cost of IT downtime is $5,600 per minute, and because there are so many differences in how businesses operate, downtime, at the low end, can be as much as $140,000 per hour, $300,000 per hour on average, and as much as $540,000 per hour at the higher end.
But business continuity is more than backup and recovery. Going beyond simply recovering data, business continuity saves businesses by keeping them online in the face of otherwise devastating issues such as ransomware, malware, natural disasters, network downtime, and costly human errors. Most importantly, business continuity 5solutions offer end users the ability to immediately get business systems back up and running before downtime has any real impact on the business or its operations.
Not All Business Continuity Is Created Equal
Put simply, many business continuity systems are still not 100% reliable. And this lack of reliability can cause serious problems if the worst happens, making a potential disaster, devastating. After all, isn’t the whole point to know that you’re covered even in the worst case scenario?
The differences between business continuity solutions don’t end at reliability. Extensive restore times from file backups, backup failures, and the inability to restore customer data can provide additional headaches that you don’t need. With this in mind, what should you be asking for from your business continuity provider and what key features should the ideal solution provide?
1. Total restore
Making sure that you have a business continuity solution which can help you when a system is so catastrophically damaged that the only option is to completely rebuild it from the ground up, could seriously save your bacon if the worst happens. Having an ‘it’ll never happen to me’ mindset is not going to help you when things go wrong, so making sure your solution has what it takes to safeguard your business should be a top-of-the-list priority.
2. Instant virtualization
It goes without saying that in today’s digital world, having a product which allows you to deal with problems virtually is a must. When a production machine goes down, it’s crucial to be able to continue to operate the downed machine locally or in the cloud. To facilitate this process, you should look for a solution which updates, validates, and stores backups making any restore point instantly virtualisable. There are no file conversions required during virtualization, further simplifying and accelerating the recovery process. This kind of technology can be particularly helpful in the case of a ransomware attack. For many backup systems, when a ransomware attack is initiated, encrypted data can be copied to the backup and make the latest restore point unusable. For this reason, it is key to find a solution which protects against aggressive ransomware, stopping it from compromising an entire backup, so that you might revert to another recovery point. It’s that simple!
3. Backup verification
Most businesses do not realise a client’s backup failed until they need to restore during a disaster. Historically, backup testing has been a difficult manual process and as a result, most businesses don’t do it. Having verification to allow you to automatically verify backups could save the day when the backup is taken, eliminating the need to scramble during recovery time, at which point it is too late.
4. Getting back online
Reliability isn’t just about having a good backup; It’s also about consistently getting end users back online. Because each disaster is different, it’s important to be able to back up and recover virtually any system. Understanding that there is no one-size-fits-all solution for the issues that you might face, and that not having the right restore option could cost you valuable time, it’s important to have a continuity product that provides you with granular restoration options to recover specific files, to full system restores – allowing you to restore entire systems and minimise unnecessary downtime.
5. File restoration
Sometimes a restore is as small as a few files or folders deleted because of human error; in those scenarios, it’s crucial to have a product which allows you to save the day for panicked customers. Ideally this function should be available from the web UI, making it remotely accessible. Having a fully automated software application that enables you to mount any image back on your machine, can also allow you to restore one or many files with your metadata and settings preserved.
6. Various restore capabilities
Performing a restore because of unwanted changes to a large amount of files or an unsuccessful OS or application update presents a number of challenges. In these scenarios, a simple file restore is cumbersome due to the time it takes to manually identify and restore everything. For these scenarios it’s important to have a tool designed so that you don’t need to perform a complete system restoration.
For more information about Datto or to learn more about unified continuity, visit Datto or Download the Datto Reliability Whitepaper here.